Businesses constantly seek ways to serve their existing customers and capture more leads. One of the crucial aspects of that is to ensure customers get prompt and immediate responses to calls. If your front desk attendants and receptionists are overwhelmed with incoming calls, it is time to switch to an AI receptionist from a top service like https://www.signpost.com/. In this post, we are discussing ten facts and details about using AI voice agents.
- Voice tech resembles humans: Today, AI models are being designed using advanced natural language processing and speech synthesis. Voice AI sounds more human, natural and conversational than ever before, and callers feel they are talking to a real person and not a machine.
- Expect faster responses: Humans may take time to receive a call, but AI receptionists are superfast and can respond to calls within seconds. Many companies even guarantee that each call will be answered within two rings. There is no concern about keeping your customer waiting or having a call rerouted to voicemail.
- You can train Voice AI: Depending on the service provider, you can always adjust and modify how AI responds to your calls. The answers, frequently asked questions or FAQs, and other details can be changed with scripts, ensuring all responses align with your brand values.
- You can ensure 24/7 availability: AI receptionists can answer calls all through the day. Whether you offer services on demand or have customers across different zones, you can be assured of ongoing customer service.
- Scaling is easy: Many AI models can handle as many as a million calls at the same time, and you don’t need to increase your human team immediately. As your business grows, AI will continue to answer calls for a fraction of the cost without missing a single call.
- AI receptionists are cheaper: Think of what goes into hiring a receptionist. You have to shortlist candidates, interview them, select one, and train the chosen staff to ensure they can understand your customers. With AI receptionists, there are no significant costs, and you will usually pay for the package purchased.
- Costs depend on several factors: Most companies that offer AI voice agents have pricing models that are primarily based on call durations and volumes. Longer calls are charged more, while an increase in call volume comes for an added price. No matter what you choose, your AI receptionist will be cheaper.
- AI receptionists are not the same as VAs: A virtual assistant (VA) is a remote worker and doesn’t go to the office. They are not the same as AI receptionists and are limited by the same constraints as your team in the office. Please note that AI receptionists and Virtual AI assistants may often mean the same thing.
- AI receptionists ensure consistency: Humans may change responses based on certain factors, but with AI, the answers and resolutions are always consistent. You will never have to worry about human errors.
- Onboarding is easy: Getting started with an AI voice agent is easy. You don’t have to do anything but create scripts, and once that’s done, the service provider will help with the setup and forward your business lines to the AI receptionist.
Takeaways
There is no denying that AI will reshape customer service, and if your business wants to grow and serve clients better, the change is mandatory. You can also support your internal team and help them achieve more with their time. The AI receptionist can always forward a call that is complex or requires further intervention, ensuring customers are managed efficiently without delays. Check online now to find your AI voice agent!
